Privacy Policy

This Privacy Policy explains how Suble (“Suble,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you access or use our website, applications, and related services (collectively, the “Platform”). By using Suble, you agree to the practices described in this Policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email address, role)
• Profile details and preferences
• Listings, photos, descriptions, and availability data
• Sublease requests and communications
• Support requests and feedback

We may also collect information automatically when you use the Platform, such as device information, IP address, browser type, usage activity, and approximate location derived from IP.

2. How We Use Information

We use your information to:

• Operate and maintain the Platform
• Create and manage user accounts
• Facilitate housing listings and requests
• Enable communication between users
• Process payments and platform fees
• Improve features, performance, and user experience
• Provide customer support
• Comply with legal and regulatory obligations

3. How We Share Information

We may share your information in the following circumstances:

• With other users — information necessary to facilitate listings, requests, and agreements (e.g., profile details related to a request)
• With service providers — vendors who help operate the Platform (e.g., hosting, payments, analytics)
• For legal reasons — to comply with law, regulation, or legal process
• Business transfers — in connection with a merger, acquisition, or asset sale

We do not sell your personal information to third parties.

4. Cookies & Tracking

Suble uses cookies and similar technologies to maintain sessions, understand usage patterns, and improve the Platform. You may control cookies through your browser settings, but some features may not function properly if disabled.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. Information may be retained even after account deletion where required by law.

7. Your Choices & Rights

You may access, update, or delete certain account information through your profile settings. You may also request account deletion by contacting us.

Depending on your location, you may have additional rights under applicable data protection laws, such as the right to access or request deletion of your personal data.

8. Children’s Privacy

Suble is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and your continued use of the Platform constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at support@suble.co.